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FAQ

The MicroD Client Services department daily interacts with clients to answer training and support questions. For your convenience and education, we have summarized a few of your most common inquiries.

Q: Where can I find a list of visitors who have clicked “Join Our Email List” and can the list be downloaded?

A: After logging in to the administration portal of your MicroD website, the list of email visitors can be found by clicking the “Manage Forms” button along the left side of the page. Once in the “Manage Forms” section, select the “Contact Us” option from the drop-down menu. The list will automatically download as a .CSV file that can then be opened in Microsoft Excel.

Q: How do I add an email address to receive catalog update notifications?

A:. To add email addresses to the automatic notification system, log in to the administration portal of your MicroD website. Select the “Email Setup” button from the list along the left side of the page and begin editing or adding the addresses. You may enter more than one email address into each field and separate multiple email addresses with a comma.

Q: How do I import the .CSV file I get from MicroD when catalogs are updated?

A: When the MicroD catalog update .CSV file is emailed to you, save the file on your personal computer. Log in to the administration portal of your MicroD website and select the “Manage SKUs” button from the list along the left side of the page. The page that opens shows all products in your store’s online catalog. At the top of the page, select the link named “Import” and then browse for the .CSV file that you previously saved on your computer to upload.

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FAQ