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Converting Imagination into Reality!
Call (800) 964-3876
Converting Imagination into Reality!
Why MicroD
What's New?
“Beside the fact that we prefer to work with a company that is based in the United States, we like the idea of using the ePiphany platform to integrate all of our vendor catalogs and the ability to drape fabrics on upholstery, with one company, Micro D. I could sense that our previous host was not so focused on the furniture industry. Through the years, I have watched Micro D continually improve on the products and services they offer for the furniture industry. Now Micro D has the ability to handle all our needs in the tech field. It is a logical answer for our internet presence.”
“Few things are more important today to any furniture retailer than their website – it is truly their face to the public. With more than 85% of all consumers visiting a furniture retailer website before they begin shopping, making sure you are putting your best foot forward is critical to success. MicroD has developed Kittle’s website at a reasonable cost and is constantly improving its effectiveness. No matter how good our website becomes, MicroD shares our belief that it can always be better. MicroD is easy to work with and incredibly responsive. As they have been participants for many years, they truly understand our industry. Simply put, they get it.”
“As a leader in our space, we are constantly working to protect and increase market share. We believe that a fresh and cutting-edge Internet presence is essential in today’s furniture retail environment. When we decided to move beyond our in-house efforts, we chose the MicroD ePiphany platform because it gave us a complete online solution that includes creative website development, catalog management, and web hosting in a single integrated package.After working with MicroD for more than six months, we are very pleased with our website and the results it is delivering. We are particularly impressed with their extensive product catalog capabilities that have taken our online presentation to a new level while also giving us the flexibility to configure the catalog to our specific needs. We receive many compliments from customers on the presentation and ease-of-use of our site.”
“We recently launched our new website on the ePiphany platform by Micro D. At first, I didn’t fully understand what that meant to have a website powered by ePiphany, but now that we have it I would never look back. Our customers can shop all our products without leaving our site, whether they are one of’s or customizable. We have complete access to make changes, upload our ads, collect inquiries, track customer trends and preferences, and the list goes on. Better still, we are already gaining ground on the search engines. You might have a website but if it isn’t powered by the ePiphany platform from Micro D you’re not even in the game.”
Coleman Rhoads
“We (Bassett Furniture) use MicroD’s exim commerce to handle the mapping and transmission of all edi transactions from our retail point-of-sale systems to our order fulfillment system. It’s not only highly reliable and easy to work with; MicroD has also proven to be a great business partner. They continue to provide us with outstanding technical and business support services.”
Stephen Harmon
Bassett Information Technology
“After a careful evaluation of the available vendors, we chose MicroD’s Exim Technologies as our EDI provider based on what we believe to be superior capabilities and a more cost effective vendor communications solution. It is a perfect match for our technology vision as it offers an efficient, cost effective solution to our clients that is easy to implement and scales in accordance with their growth plans. We are also excited about Exim Technologies merger with MicroD, a company with a long and excellent reputation in the furniture industry. It can only bolster their (Exim’s) already impressive understanding of the retail furnishings industry which naturally translates to superior products and customer service.”
Doug Culmone
COO of STORIS
“I like the way Exim Commerce translates everything seamlessly. That’s important because every manufacturer we use builds their SKU’s differently. The MicroD techs are also superb. I always deal with the same one and he’s very responsive, not only solving technical issues, but also accommodating our existing systems so that we didn’t have to change things already in place.”
“We use PreVue in all four of our showrooms to show how fabrics will look for custom orders. Customers love it. It gives them a ‘peace’ of mind; they love to see the translation. We also use PreVue in our Call Center to verify the right specifications and in the warehouse to confirm orders. If they have any questions before the order leaves the building they can check it against a picture .I have this to say: (PreVue) is a marvelous product. It is cost effective and user-friendly. As much as we do technically, we cannot produce and maintain a product like PreVue ourselves because of its complexity. We are grateful that a company like MicroD can provide this solution.”
“EasyOrder is a wonderful software package that enables us to validate incoming upholstery and case goods orders quickly and accurately, virtually eliminating costly and time-consuming errors and delays. The best of all worlds will be when the retailer uses EasyOrder to configure their orders, send them to their retail system, and then uses a B2B service such as Exim Commerce to translate, route and deliver the orders to us electronically. This will make the entire process fast and seamless, eliminating errors, as well as time and effort for us to re-key it into our EasyOrder software. What’s more, it will enable us to communicate confirmations, scheduled delivery dates and other advisories electronically back to the retailer.”
Gary Apple
Director of Upholstery Services
Drexel Heritage
“One of the best things about MicroD’s Presentation Software is that it lets us easily print out a color picture of a properly draped frame and hand it to the customer. They’re impressed with that, and so are we.”
Deborah Linkhorn
Merchandiser
Morris Furniture
“Reducing return rates has been a big plus since Black Lion started working with MicroD. Lower returns and bigger tickets through space-planning programs reflect their ability to give salespeople a tool for providing higher-level service. They use their time more efficiently since they know the parameters, the space limitations, they are working with. They provide more relevant suggestions for consumers, In terms of closings, it provides a comfort level to both the consumer and the salesperson when they’re developing a design for the room that translates into closing the sale.”
Rick Smith
Vice President for Internet Operations
Black Lion
“Through time, though we feel it’s valuable enough to subscribe to, and that’s where you judge it. We do know we get sales leads that turn into closing through the (MicroD) tool, which is on our Web site as well as in the store. We know people generate an e-mail through the tool on the Web site. We have a team to follow up on those, and they do turn into sales. Beyond space planning, visualization program give retailers a chance to offer consumer more options than what they can see on the floor, and that’s what Kittle’s has really pushed as selling tool.”
Thomas Wirt
Director of Information Systems
Kittle’s, Indianapolis
“Room Planner is a must-have.”
David Paff
Bowen
Sales Associate
“Just a short note to let you know: We had talked about how to get to the room plan part of the website and it definitely paid off for me. I had a home call for a couple that needed a living room full of furniture. With the colors she had expressed and the style they had expressed I laid everything out to scale and ended up with a $14,000.00 sale. We delivered everything already and they are very pleased! Again, thanks!”
Ron Owings
Pavilion Furniture Showroom
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